From: route@monster.com
Sent: Friday, April 14, 2017 2:50 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: asr provisioner
This resume has been forwarded to
you at the request of Monster User xapeix03
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Dan H. Berlin 5727
Gaston Avenue #112 Voice/Text: (214) 818-0925 Dallas,
TX 75214 dan.berlin@sbcglobal.net https://www.linkedin.com/in/danhberlin Professional Summary Knowledgeable
Provisioning Coordinator, Circuit Designer and Project Manager with expertise
in design as well as coordination and installation of circuits in both a
local and long distance environment. Equally comfortable with both
voice and data, wire line and wireless. Excellent customer service skills
have helped maintain strong bonds with customer for over twenty years. CUSTOMER
SUPPORT: Provided
customer service to XO, MCI, Air Band, GTE, and Excel customers achieving 98%
targeted success rate post-install. TECHNICAL
SERVICE:
Ordered DS1 to OC12 circuits, provisioned DS3 long hauls from Excel switch to
LECs. Responsible for the design and ordering of E911 LMU DS0 and PSAP Trunks
for AT&T Wireless PROJECT
MANAGEMENT:
Managed provisioning installations, cradle to grave, including design,
ordering, installation, and testing. ASSET
MANAGEMENT:
Maintained telecommunication inventory for MCI, XO, Air Band , GTE, Excel and
AT&T Wireless Career
Summary Advantix,
Richardson TX Service
Account Manager
October
2014-present ● Considered subject
matter expert on all issues with wireline telecommunication services ● Delivered a postive
customer service experience in order to build strong, long lasting
relationships ● Interacted with
customers to gain an understanding of their needs and worked to meet those
needs ● Worked to resolve
conflicts in a timely manner and to insure a strong bond between the customer
and Advantix ● Coordinated
multiple internal teams to insure a consistantly high level of service is
delievered to the customer ● Responsible for
preparing monthly reports demonstrating account status and other valuable
metrics data ● Generated invoices
for both wireline and wireless telecommunication services. ● Periodic visits to
the customer's office to go over account issues and statuses face to face. Axcent
Networks, Plano, TX Circuit
Design Engineer for AT&T Wireless (Contract Position)
June
2010-September 2014 ● Designed DSO level
circuits for E911 and PSAP Services ● Ordered E911 PSAP
Circuit via the ASR Process from ILECs ● SME for all E911
LMU and PSAP issues ● Coordinated the
design and install of core network circuits from DS0 to OC192 ● Coordinated the
design of Ethernet to the Cell Site circuits ● Completed DXCs
virtual cross-connections ● Assigned CFA for
DS1 Trunks to the PSTN against existing DS3 capacity ● Responsible for
ASRWs for trunking to PSTN Tandems in the Southeast and Southwest regions ● Managed the rehoming
of DS1 and DS3 circuit paths to the MSN. PrimeLending,
Plano, TX Facilities
Project Manager (Contract Position) August
2009-November 2009 ● Acted as a single
point of contact for all parties involved in the turn up of new PrimeLending
branches ● Managed the turn up
of new branches onto the PrimeLending network ● Ordered and
coordinated the delivery of desktop computers, laptops, docking stations and
monitors ● Ordered and
coordinated the delivery and install of severs, routers, switches and VPN
boxes ● Coordinated the
install of T1 circuits with AT&T for MPLS and VOIP services ● Worked “out of the
box” to find solutions to provide IT services to branches too small for MPLS
or VOIP ● Responsible for
reconciling the MPLS and VOIP bills from AT&T ● Create process
documentation ● Maintain databases
tracking company assets MetroPCS
Network Operations Center, Plano, TX Provisioning
Support Specialist (Contract Position) April
2009-August 2009 ● Responsible for
monitoring the progress of the MetroPCS Automated Provisioning Process
(AMDOCS) ● Fixed provisioning
errors created by AMDOCS ● Responded to
network provisioning issues from individual MetroPCS stores ● Worked through
voicemail provisioning issues using Netcare ● Provided hourly
status on network provisioning issues to management ● Created process
documentation ● Created daily
reports on AMDOC Error rates SRA
International, Inc., Arlington, VA/ Dallas, TX Wireless
Services Coordinator, Fed. Deposit Insurance Corporation (Contract
Position)
July
2008-December 2008 ● Provisioned and
deployed cell phones, broadband air cards and PDAs to the FDIC user community ● Responsible for
facilitating mobile telephone number ports between wireless carriers ● Ensured that
services no longer needed were disconnected ● Provided face to
face support to the user community ● Provided telephone
supported to users outside the Dallas location ● Maintained
inventory using Remedy Air
Band Communications, Dallas, TX Senior
Telecommunications Specialist September
2007-December 2007 ● Ordered DS1 up to
OC12 circuits as backhaul and IMTs for a wireless telecom provider ● Maintained
relationships with various telecommunications carriers ● Obtained price
quotes for different levels of services from telecom carriers ● Maintained in house
databases and kept track of available CFA and other equipment ● Provided status of
the projects to the customer, sales representatives and management XO
Communications, Dallas, TX Service
Delivery Coordinator/Project Coordinator November
2003- September 2007 ● Acted as an
interface between the customer, project managers and XO Service Delivery ● Insured customer
orders were correctly input into TBS ● Built customer
orders in TBS as needed ● Cradle to grave
tracking of new installs (from DS0 to OC3 circuits. Data, Voice and Internet) ● Cradle to grave
tracking customer change orders in TBS. ● Resolved issues
that would prevent the timely turn up of new XO services ● Reported new
install activity to management ● Maintained
excellent relations between XO Service Delivery and XO's Customers ● Responsible for
helping to realize over $20,000 in revenue monthly ● Managed accounts
include Ichan Group, XO One and XM Satellite Radio T-NETIX,
Inc., Dallas, TX Provisioning
Engineer
September
2001- November 2003 ● Responsible for the
ordering of DS0 circuits for inmate phone lines ● Ordered DS1s for
voice and data traffic at the T-NETIX Headquarters ● Distributed cell
phones, pagers and calling cards ● Worked with techs
troubleshooting out of service conditions ● Maintained circuit
inventory database ● Reconciled telecom
bills and approved them for payment ● Responsible for
handling all telecommunication needs for the company Pathnet
Telecommunications, Dallas, TX Circuit
Design Engineer/Provisioning Coordinator September
2000–May 2001 ● Created circuit
design, assign facilities and network Equipment (Cisco equipment) from an
automated Metasolv system (TBS) for new circuits (DS1, DS3 and DSL services
as well as IMT trunking). ● Possessed and
applied knowledge of ASR/LSR process according to industry standards
required. ● Maintained and
developed provisioning processes as required. ● Maintained TBS
databases and keep track of available CFA and other equipment ● Provided status of
the projects to the customer, sales representatives and management e-Spire
Communications, Dallas, TX Project
Manager-Wholesale Services August
1999–September 2000 ● Coordinated DS3 and
higher circuit installations between e. Spire, IXCs and ISPs ● Coordinated install
of OCN level circuits from “cradle to grave” including the ordering of
the necessary cards needed for a particular OC system as directed
by Engineering. ● Maintained
relationships with vendors including Fuji, Lucent, Nortel, Cisco, Somera etc… ● Ensured that the
proper equipment has been ordered by Engineering ● Tracked delivery
dates of equipment shipped by our vendors ● Coordinated the
install crews of both the customer and e. Spire to install, test and turn up
circuits ● Addressed other
issues that could impede the completion of the circuit. For example, building
permits, landlord issues, fiber builds ● Provided status of
the projects to the customer, sales representatives and management. Excel
Communications, Dallas, TX DS3
Capacity Manager/Provisioning Coordinator September
1998–July 1999 ● Provisioned DS3
long hauls from the Excel Switches to the LECs ● Issued ASRs for
local loop access and DS3 Entrance Facilities ● Worked with long
haul providers for install of inter-LATA DS3 circuits ● Issued inquires to
the long haul carriers for DS3 pricing and capacity ● Maintained
inventory for three switches ● Instrumental in the
install of a brand new switch in Sacramento, CA ● Instrumental in
cutting long haul DS1 costs by replacing them with DS3s GTE
Telephone Operations, Dallas, TX Circuit
Design Engineer .
September
1997-September 1998 ● Designed DSO level
circuits for DLRs and CLRs ● Coordinated the
design and install of DS0 circuits ● Coordinated with
Southwestern Bell and other telcos in the design and install of “meet point”
circuits ● Coordinated with CO
technicians when designing circuits ● Completed DXCs
virtual cross-connections ● Maintained GTE CLR
and DLR databases Nations
Bank Texas, Dallas, TX Telecommunications
Analyst September
1996-September 1997 ● Coordinated moves,
adds and changes to the NationsBank data network ● Coordinated with
vendors the install of new cable to facilitate the install of new data
equipment ● Responsible for the
install of DSUs, CSU, controllers, CRTS and printers at new banking centers ● Coordinated with
local telcos the install of new data circuits ● Coordinated with
inter-exchange carriers the install of high capacity long haul circuits ● Maintained network
documentation ● Coordinated the
turn up of new banking centers and ATMs with other groups outside of
Telecommunications ● Extensive use of
Netview, VTAM, TSO and other IBM Mainframe products Network
MCI Business, Dallas, TX Account
Service Coordinator July
1994-May 1996 ● Acted as a liaison
between the customer and MCI in resolving install and service issues. This
required strong communication and technical skills and the ability to resolve
complex issues ● Coordinated with
local Bell Operating Companies and MCI installs of T-1, private line,
multipoint DDS and frame relay for major corporations and their telecom
vendors ● Worked with order
entry hubs to insure correct installation of switched ● and dedicated long
distance services ● Assisted customers
with toll-free inbound portability issues ● Performed account
maintenance for major customers requiring special attention ● Supported IBM 3270
mainframe with extensive use of Netview, TSO and IBM applications residing on
the mainframe ● RACF administrator
for the Dallas Sales Branch Software
Applications Siebel TBS Remedy MS
Office (Word, Excel, Outlook, Power Point) Lotus
Notes HEAT Numara
Track-It AMDOCS Granite VFO Verizon
Access Ordering Verigate WOS
(Bell South Wireless Ordering System) Education 1984-1988
University of Maryland, College Park, MD
Major: Radio-Television-Film |
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